If your printer has a light next to a Wireless icon or button, make sure the light is on. Sometimes the printer status might display Offline when it is actuallyĬheck the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same networkĪs your computer or mobile device.
Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord. Try opening a website to see if the internet connection is working properly. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the
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Printer firmware updates: Go to Update the firmware on an HP printer for steps to update directly from the printer or download and install the firmware through your computer. You do not need to download any printĭrivers or software from the HP website or Google to print with the app. HP Print for Chrome app (Chromebooks): Install the HP Print for Chrome (in English) to set up USB and wireless printing through the Google Chrome browser. Through the network or cable connection process and includes HP Scan software.įull and basic drivers, printer software, and updates (Windows, Mac, and Linux): HP Software and Driver Downloads posts any available drivers, additional printing and scanning software, and firmware updates for most printers and computer Go to HP printer setup (HP Smart app) for more information.įull feature drivers (Windows and Mac computers): 123.hp.com/setup (in English) is a convenient download and installation service for your HP print driver and software. HP Smart app: Includes tools to print, scan, check ink levels, and set up your printer on a wireless network with a desktopĬomputer or mobile device.
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